If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching us are listed on this page — what follows explains how to make contact count, so you get a clear answer without unnecessary back-and-forth.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: deposits and withdrawals, bonus queries, verification documents, technical issues with games, and anything else that affects your experience. You don't need to escalate a routine question to a manager — the person who picks up your message can act on it directly. If your issue is more complex and does need to go further, we'll tell you that plainly and let you know what happens next.

To help us resolve things in a single exchange, it's worth including a few key details when you write in: your registered username or the e-mail address on your account, a clear description of what happened, and — where relevant — the name of the game or the transaction reference number. The more specific you are, the less likely we are to need a follow-up before we can help.

Responsible gambling and account restrictions

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with particular care. If you ask us to apply a restriction on your account, we will act on that request promptly and without asking you to justify it. We won't try to talk you out of it or suggest alternatives unless you ask us to. Self-exclusion requests, in particular, are processed as a priority — once applied, the restriction will not be reversed during the period you have chosen. If you are based in the UK, our support team is fully equipped to handle these requests and any other account matter you raise.

On the subject of security: we will never ask you to share your password, your full card number, or any one-time security code via e-mail or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us through the channels listed on this page and let us know.

Formal complaints

If you feel that a standard support exchange hasn't resolved your concern fairly, you have the right to raise a formal complaint. Let us know clearly that you wish to do so, and your case will be reviewed at a higher level within our team. We will acknowledge your complaint and work through it with you. Should you remain unsatisfied after that internal process, you are entitled to refer the matter to our licensing authority, the Anjouan Gaming Authority, as an external point of escalation. We'll provide you with the relevant details if it comes to that.

Whatever brings you to this page, we'd rather you got in touch than stayed stuck. Use the contact details below and we'll take it from there.